Refund policy
At HydraCove, customer satisfaction is important to us. We want you to feel comfortable when purchasing water bottles and hydration accessories from our store. This Return & Refund Policy explains the conditions and procedures applicable to returns, refunds, damaged products, incorrect products, and order-related concerns.
By purchasing from HydraCove.store, you acknowledge and agree to this policy.
30-Day Return Policy
HydraCove offers free returns within 30 days. The 30-day period begins on the date your order is delivered.
To request a return, please contact us at support@HydraCove.store within the applicable 30-day period.
When contacting us, please provide your order number, the email address associated with your purchase, the product you wish to return, and the reason for your return. If the item is damaged, defective, or incorrect, photographs may be requested to help us review the issue.
Please do not send a product back without first contacting our customer support team and receiving return instructions.
Return Eligibility
To qualify for a standard return, the product should generally be returned in substantially the same condition in which it was received and, where reasonably possible, with its original packaging and included accessories.
For hygiene-sensitive drinking products, we may be unable to accept certain used products for change-of-mind returns where accepting the return would be inappropriate for health or hygiene reasons. This restriction does not limit rights relating to products that arrive damaged, defective, incorrect, or otherwise covered by applicable consumer protection laws.
HydraCove reserves the right to review returned products before approving a refund where permitted by applicable law.
Free Returns
Eligible returns under this policy are provided free of charge. Customers should follow the return instructions supplied by our customer service team.
Do not independently purchase return postage unless specifically instructed to do so by HydraCove, as unauthorized shipping expenses may not be reimbursable.
Damaged or Defective Products
Please inspect your order after delivery.
If your product arrives damaged, defective, materially different from its description, or otherwise unusable due to a product issue, contact us as soon as reasonably possible at support@HydraCove.store.
Please include your order number and clear photographs showing the issue where appropriate. Our team will review your request and determine an appropriate resolution, which may include a replacement, refund, or another remedy available under applicable law.
Incorrect Products
If you receive a product that differs from what you ordered, please contact us and provide your order details and photographs of the product received.
Once verified, HydraCove will provide instructions for resolving the issue at no additional return cost to you.
Refunds
Once an eligible return or refund request has been reviewed and approved, the refund will generally be issued to the original payment method used for the purchase.
After HydraCove processes a refund, your financial institution, payment provider, or card issuer may require additional processing time before the funds appear in your account. Such processing times are controlled by the relevant financial institution and are outside HydraCove's direct control.
Original shipping charges are not applicable to standard HydraCove orders because we provide free worldwide shipping.
Order Cancellations
If you need to cancel an order, contact us as quickly as possible.
We will attempt to accommodate cancellation requests before the order enters fulfillment or shipment. However, we cannot guarantee that an order can be cancelled once processing has begun.
If cancellation is no longer possible, you may request an eligible return after receiving the order in accordance with this policy.
Exchanges
Availability of direct exchanges may depend on inventory and circumstances. Contact our customer support team if you would like a different product or variant.
Where a direct exchange is unavailable, we may recommend returning the eligible original item for a refund and placing a new order.
Consumer Rights
Nothing in this policy is intended to exclude, restrict, or replace any rights or remedies that cannot legally be excluded under applicable consumer protection legislation.
Where mandatory consumer law provides greater rights than this policy, those statutory rights will apply.
Return & Refund Contact
For all return and refund requests:
HydraCove
1414 R. Notre Dame O
Montréal, QC H3C 1K8
Canada
Email: support@HydraCove.store
Phone: (416) 845-0909