Shipping policy
Thank you for shopping with HydraCove. We want receiving your hydration essentials to be as straightforward as ordering them.
This Shipping Policy explains our shipping costs, estimated delivery timeframe, order processing, tracking, address requirements, delays, and international delivery procedures.
Free Worldwide Shipping
HydraCove provides FREE SHIPPING WORLDWIDE on orders placed through HydraCove.store.
There is no minimum purchase amount required for our standard free worldwide shipping unless a specific promotion or checkout notice expressly states otherwise.
Estimated Delivery Time
Our standard estimated delivery timeframe is:
7–10 days
Delivery estimates may vary depending on destination, carrier operations, customs procedures, weather, local disruptions, peak shopping periods, and other circumstances outside our reasonable control.
The 7–10 day timeframe should therefore be treated as an estimate rather than an unconditional delivery guarantee.
Order Processing
Orders may require processing before shipment. Processing includes order verification, payment confirmation, product preparation, packaging, and handoff to the relevant shipping provider.
Customers will receive order information through the contact details provided during checkout where applicable.
Tracking
Where tracking information is available, it may be provided after the order has been prepared and transferred into the shipping network.
Tracking systems may require additional time to display the first carrier update after a shipping label or tracking number is created.
Shipping Address
Customers are responsible for entering a complete and accurate delivery address.
Before submitting your order, please carefully review the recipient name, street address, apartment or unit number, city, province/state, postal or ZIP code, country, phone number, and other required delivery information.
If you discover an address error after ordering, contact support@HydraCove.store immediately.
We will attempt to help, but address changes cannot be guaranteed once fulfillment or shipment has begun.
International Orders
Because HydraCove ships worldwide, international orders may pass through customs or other border-processing procedures.
Customs requirements differ by country. Customers are responsible for providing information reasonably required for lawful delivery when requested by the applicable carrier or authority.
Any mandatory duties, taxes, or import charges imposed by the destination jurisdiction will be handled according to applicable law and the terms displayed at checkout, where relevant.
Shipping Delays
Although most orders are expected to arrive within the estimated timeframe, occasional delays may occur due to factors such as severe weather, carrier congestion, customs inspections, public holidays, transportation interruptions, inaccurate address information, or other events outside HydraCove's reasonable control.
If your shipment appears significantly delayed, please contact our customer support team.
Lost Packages
If tracking information indicates an unusual delay or you believe your order may have been lost during transportation, contact us at support@HydraCove.store.
We will review the available shipping information and, where appropriate, work with the relevant delivery provider to investigate.
Delivered but Not Found
If tracking indicates that your package has been delivered but you cannot locate it, first check around the delivery location and with household members, building management, reception areas, neighbors, or other safe locations where a carrier may have placed the package.
If you still cannot locate it, contact us for assistance.
Multiple Packages
In some circumstances, products within the same order may be fulfilled separately. As a result, you may receive more than one package or tracking number.
Receiving one package does not necessarily mean that the remainder of a multi-package order is missing.
Damaged Deliveries
If an item arrives damaged, please take clear photographs of the product and packaging and contact us promptly.
We will review the matter under our Return & Refund Policy and applicable consumer law.
Contact for Shipping Assistance
HydraCove
1414 R. Notre Dame O
Montréal, QC H3C 1K8
Canada
Email: support@HydraCove.store
Phone: (416) 845-0909